Conversational Intelligence at Work

Ross Tartell

Published in “OD Practitioner,” Volume 46, No. 3, 2014.

Conversations are more than sharing of information. Conversations are the “golden threads” that keeps us connected to others. All human beings are born with the hardwired ability for conversations— we call that hardwired ability Conversational Intelligence. This is the learnable ability, to connect, navigate,  and grow with others—a necessity in building healthier and more resilient organizations in the face of change. Conversational Intelligence begins with elevating the level of trust that you create with others and ends with the quality of interactions and conversations that result. In this article you will learn what conditions threaten our ability to connect with others in a healthy way, and what fosters healthy a connection. Through a case study, you will also learn about the three levels of conversation, how to  assess the quality of conversations using a Conversational Dashboard, and also how to use the Dashboard to elevate Conversational Intelligence in the face of difficult and challenging circumstances….
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